Policies and Procedures

Telephone or email the setting if your child is ill. Due to staffing commitments we are unable to refund families for days absent due to sickness. If your child becomes ill during our care we will closely monitor the child and immediately contact parents. In an emergency we will make a judgement if it is necessary to quickly take a child to the nearest hospital or doctor. It is important that the welfare of all the children in the setting is safeguarded and for this reason a child with a contagious illness should not be brought into the setting.

Punctuality is important because if children arrive before their agreed you may be required to wait until the appointed time as the adult/child ratios in the scheme may be affected. Children should never be collected late without prior arrangement. All parents or carers are met at the door by a member of staff. Parents or carers must be recognised in order to gain entry. Occasionally, a child may be collected by another nominated person – in this case a password must be given. Without this password we will not hand over a child. The entrance is monitored by camera.